Shandong Heartwork Supply Chain Management Co., Ltd. ("Heartwork", "we", "us") operates the website https://www.sandhosepipe.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information only when you choose to contact us:
- Inquiry information — when you submit our contact form or reach us by email, WhatsApp or phone, we receive the details you provide, such as your name, company name, country, email address, phone number and your message.
- Communication records — copies of our correspondence with you, so we can follow up on quotations and orders.
- Basic technical data — our hosting provider may automatically log standard information such as your IP address, browser type and pages visited, for security and performance purposes.
We do not collect payment or bank details through this website. Please do not send sensitive financial documents through the contact form.
2. How We Use Your Information
- To respond to your inquiries and prepare quotations;
- To provide after-sales support for products you have purchased;
- To improve the content and usability of this website;
- To comply with legal and tax obligations.
We do not sell, rent or trade your personal information to third parties.
3. Sharing and Disclosure
We share personal data only with: (a) service providers strictly necessary to operate this website (e.g. hosting and email providers), under confidentiality obligations; (b) logistics or documentation partners where necessary to fulfil an order you have placed; (c) authorities where required by applicable law.
4. International Transfers
Heartwork is based in China. If you contact us from outside China, your information will be transferred to and processed in China. We take appropriate safeguards to protect your data during such transfer.
5. Data Retention
Inquiry correspondence is kept for up to 3 years after our last contact, unless a contract requires longer retention. You may request earlier deletion at any time.
6. Your Rights
Depending on your location (including under the EU GDPR), you may have the right to access, correct, export or delete the personal data we hold about you, and to object to or restrict its processing. To exercise any of these rights, email us at info@sandhosepipe.com. We will respond within 30 days.
7. Cookies
This website currently uses only essential cookies required for basic functionality. See our Cookie Policy for details.
8. Third-Party Links
This website links to third-party platforms (such as WhatsApp). We are not responsible for the privacy practices of those platforms.
9. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date above shows the current version. Material changes will be noted on this page.
10. Contact Us
Shandong Heartwork Supply Chain Management Co., Ltd.
301, Chemical Comprehensive Building, North of Chuangye Avenue, East of Foguang Road, Tai'an City, Shandong Province, China
Email: info@sandhosepipe.com ｜ Tel/WhatsApp: +86 135 6383 8483